Complaints & appeal procedures

Raising a complaint

In the first instance, please raise any complaint through our standard communication channels (eg. contact form or via email to

If you are have contacted us and are not satisfied with the outcome, level of service you received or the way in which your concern was dealt with, please escalate your issue to us.

We only accept escalations in writing to the following address:

Complaints Resolution Team
Domain Connect
160 City Road
London EC1V 2NX


We will acknowledge receipt, in writing, within 3 working days of receiving your complaint. After investigation, a full response will be provided within ten working days.